Customer value: An adoption scorecard your VP Eng can scan in 30 seconds — backed by live OTel metrics.
Horizon Media runs four core services on one managed OTLP pipeline. You leave knowing which are accelerating, at risk, or stalled — before the POV drifts another quarter.
Playback, CDN, auth, billing — same PromQL your Grafana runbooks use.
Ingest up but errors rising? Re-scope before the exec demo fails.
One at-risk service chosen for the TTV plan in Challenge 2.
Customer value: A credible time-to-value ladder + leadership narrative — urgency without pressure.
Most POVs stall because nobody wrote down the milestones. You leave with Week 1–2 ingest proof, Week 3–4 exec dashboard, and Day 90 cutover — each tied to something you saw in the project today.
Buyer hears: “Same agents — new backend. No retraining.”
First RED chart the VP can screenshot for staff meeting.
Phased migration with MTTR baseline — aligns with Streams TCO payback.
Customer value: Executive summary — headline health, top risks, re-scope plays, and a concrete ask for this week.
Finance and engineering leaders don’t want more dashboards — they want to know if the POV is working. You package live proof into a brief they can forward without you in the room.
Accelerating vs at-risk — one sentence, not a 40-slide deck.
Each service gets a <5-day re-scope — specific, not “monitor more.”
Same platform for agentic ops on consolidated metrics.